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Common errors

This page lists common issues you may encounter when running cloudexit and how to resolve them.

Assessment fails immediately

Possible causes:

  • Missing or invalid credentials
  • Insufficient permissions

What to check:

  • Verify credentials are correct and active
  • Confirm required permissions are assigned
  • Review CLI output for provider-specific error messages

No resources detected

Possible causes:

  • Incorrect account, subscription, or project scope
  • Region filtering excludes active resources

What to check:

  • Ensure the correct account or subscription is used
  • Review region or scope settings in the CLI or config file

Cost data missing or incomplete

Possible causes:

  • Billing permissions not granted
  • Cost data not yet available for recent periods

What to check:

  • Verify required billing permissions
  • Confirm the billing period contains usage data

Upload to platform failed (Connected mode)

Possible causes:

  • Invalid API key
  • No available credits
  • Incorrect platform host
  • Network connectivity issues

What to check:

  • Verify HOST and KEY values in config.py
  • Confirm credits are available on the platform
  • Check outbound HTTPS connectivity

Unexpected errors

If you encounter an error not covered here:

  • re-run the assessment with debug logging enabled
  • capture the full CLI output
  • open an issue in the GitHub repository with details